Award-winning Extended Support We’ve extensively covered the value in a value-added reseller, and one of the major claims is the addition of implementation, training, and award-winning lifetime support. But what makes KeyMark support “award-winning”, why are our support teams consistently ranked in the highest echelon of partner programs, and —
Wow, it has been an exciting year for KeyMark and our customers! With growth comes change, and change often brings new relationships, roles and responsibilities. We wanted to take a moment to make sure all of our customers know that we are here for you, so we wrote a blog
Even the most fine-tuned software systems have the occasional bump in the road or hiccup, and that’s exactly what customer support was created for. There are no wrong ways to reach out to support, but there are a few steps you can take that will allow you to get the
Primer With any kind of software solution, there are times when issues arise that require help from experts. The KeyMark Support Team ensures that organizations have the tools they need to keep their systems running at peak efficiency, helping them assess, troubleshoot and resolve any technical issues they come across.
There are as many different ways to use OnBase as there are customers who use it, but there are a few things every OnBase system has in common. The most basic, and the most critical, is the database. Your OnBase database is your backbone How your database functions will directly
OnBase is like a beautiful sports car – it’s fast, powerful and capable of taking you from point A to point B comfortably, securely and quickly. But even the finest sports car needs routine maintenance from time to time, and OnBase is no different. Without upgrading OnBase to the latest
OnBase Support: Workflow Logs The Workflow log is a history of the actions and activities that occur in Workflow. The information is stored in a database table called wflog. This table contains a record of all Workflow actions performed on a document as well as a record of the Workflow queues
What Are OnBase Transaction Logs? To access the transaction log in OnBase, select the Admin tab >> Transaction Logs. From here you will have the option to Create a Report, View all Messages, or Purge Messages. The OnBase transaction log keeps a record of all events associated with the OnBase
OnBase Support: Document & Folder Maintenance As an OnBase system administrator, you are probably familiar with Document Maintenance. With projects and deadlines, the routine tasks that ensure proper document maintenance can easily fall through the cracks, but these OnBase maintenance best practices are crucial to keeping your system working effectively
