Power your RPA solution with UiPath Support and Maintenance
Choose between three levels of UiPath support and maintenance and get the extended benefits of a value-added reseller when you power your UiPath solution with a You + KeyMark partnership.
UiPath RPA Support Offerings
Standard
Premium
Premium +
Cost
FREE
Contact for Pricing
Contact for Pricing
Support Window
24 x 7 – Priority 1 Cases
24 x 5 – All Other Cases
24 x 7 – All Cases
24 x 7 – All Cases
Priority Response Times
- P1 (Urgent) – 1 hour
- P2 (High) – 4 hours
- P1 (Urgent) – 1 hour
- P2 (High) – 4 hours
- P3 (Normal) – 8 hours
- P4 (Low) – 2 Business Days
- P1 (Urgent) – 1 hour
- P2 (High) – 4 hours
- P3 (Normal) – 8 hours
- P4 (Low) – 2 Business Days
Customer Portal
Limited Features
- Self-Service
- Case Management
- Knowledge Base
- Preventative Care
- Toll-free Numbers
- Self-Service
- Case Management
- Knowledge Base
- Preventative Care
- Toll-free Numbers
- On-Site Support (case-by-case)
Incident Diagnosis & Rectification
Provision of Docs Newsletter
Provision of Improvements
Mission Critical Support
Root Cause Analysis
Installation & Upgrade
Infrastructure Audit & Analysis
Designated Resource
Quarterly Review
Platform Governance & Security Advisory
Operating Model Assistance
Workshops & Demonstrations
Knowledge Transfer
Benefit & Value Tracking
Code advisory, review, & optimization
Platform Maintenance
Product Roadmap Review
Support Model Assistance
3rd Party Integration Support
Product Improvement Advocacy
Out-of-Hours Planned Support
Planning & Implementation
Real People. Real RPA Support.
KeyMark is a fully-staffed, intensely experienced UiPath RPA implementation team that’s ready to help you. Based in South Carolina and supporting RPA implementations nationally, KeyMark brings added-value and RPA benefits to your UiPath solution.
ASSESS
KeyMark inspects RPA readiness and assesses necessary hardware, production processes, and compliance/regulatory needs.
TRAIN
KeyMark educates you and your team on implementations made by KeyMark, and makes best-practice recommendation regarding development.
SUPPORT
KeyMark installs and upgrades UiPath RPA software, or co-builds/mentors your new development efforts.
ADVANCE
KeyMark offers advanced UiPath support and maintenance plans that are designed to meet the specific needs of your organization.
MAINTAIN
KeyMark provides break-fixes and minor enhancements for projects and developments implemented by KeyMark.
South Carolina Children's Hospital Transforms Employee Offboarding
RPA Support in South Carolina
The Problem
A hospital’s support teams received thousands of requests to manually offboard employees from an ERP, but over 85% of existing employees didn’t have ERP access to begin with.
The Solution
RPA bots were assigned to inspect employee access permissions and automatically close tickets for employees without access, or notify teams for next-step procedures — all without human intervention.
