OnBase Support

OnBase Support Services

Our job isn’t finished once we complete your OnBase implementation. We also offer a range of OnBase support plans to ensure you make the most of your investment. These plans have been carefully formulated with our vast experience and your budget in mind, and they’re uniquely designed to address the needs of your organization. For instance, all of our support plans (Silver, Gold and Platinum) include unlimited phone and email support during business hours, but these plans also scale to offer more specialized services like designated support contacts, insightful executive visits and more.

Minimum Headaches, Maximum ROI

As part of our support plans, we will troubleshoot your software when needed to keep your system secure, minimize downtime and ensure maximum efficiency. However, our support plans go well beyond routine maintenance and security patches. We’re here to help you leverage the complete capabilities of OnBase by Hyland software, whether that means providing you with resources like webinars and trainings, answering your questions via phone or email, or meeting with you face-to-face to help you overcome obstacles unique to your organization. It’s all part of our ongoing commitment to providing stellar OnBase support.

KeyMark: An OnBase by Hyland Diamond Support Partner for Ten Years Running

KeyMark began implementing OnBase and providing support in 1999. Since then, we’ve enjoyed a rich partnership with Hyland, helping hundreds of businesses work better with OnBase software.

• Hyland 2017 Platinum Partner and Diamond support status
• Hyland 2016 Platinum Partner and Diamond support status
• Hyland 2015 Platinum Partner and Diamond support status
• Hyland 2014 Platinum Partner and Diamond support status
• Hyland 2013 Platinum Partner and Diamond support status
• Hyland 2012 Platinum Partner and Diamond support status
• Hyland 2011 Platinum Partner and Diamond support status
• Hyland 2010 Platinum Partner and Diamond support status
• Hyland 2009 Gold Partner and Diamond support status
• Hyland 2008 Platinum and Diamond support status
• Hyland 2007 Platinum and Diamond support status
• Hyland 2006 Gold and Diamond support status
• Hyland 2005 Platinum and Diamond
• Hyland 2004 Gold and Diamond support status
• Hyland 2003 Gold and Diamond support status
• OnBase All Star 2002
• OnBase All Star 2001
• OnBase All Star 2000

Put our depth of experience to work for your organization, and let us help you gain mastery of this valuable and award-winning tool.